Last updated: 31 May 2026
The seller is Twisted-Electrons SAS, 2 chemin de la grotte, 06670 Castagniers, France, SIREN 821 295 458, VAT FR56 821295458. Contact: info@twisted-electrons.com / +33 (0)6 63 81 29 60.
Products are described as accurately as reasonably possible on the storefront. Offers remain valid while displayed and subject to availability of parts and components.
Prices are shown in EUR and include VAT when applicable. Shipping charges are added during checkout. For deliveries outside the European Union, customs duties, import taxes, and local fees remain the responsibility of the customer.
The customer selects products, reviews the cart, enters shipping and payment details, and confirms the order through Shopify checkout. Confirmation of the order creates an obligation to pay. A confirmation email is sent after the order is accepted.
Payment is due immediately at order placement using the payment methods offered at checkout. Ownership of the goods remains with Twisted-Electrons until full payment is received.
Products are hand-assembled to order in France. The typical maximum production lead time is 20 calendar days after order confirmation. Shipping methods, rates, and destinations are shown at checkout. Carrier delivery times are indicative and depend on destination.
Consumers benefit from a 14-day withdrawal right for distance sales, subject to statutory exceptions. Practical return conditions and refund timing are described in the Refund Policy.
Consumers benefit from the legal guarantee of conformity and the legal guarantee against hidden defects under applicable French law. In addition, Twisted-Electrons offers a commercial warranty of two years for the original purchaser against defects in materials and workmanship under normal use, subject to proof of purchase. The commercial warranty does not limit statutory rights.
Questions, complaints, and after-sales requests should first be sent to info@twisted-electrons.com. Please include the order number, product, and a clear description of the issue. Consumers may also use SignalConso: signal.conso.gouv.fr.
After a prior written complaint sent to Twisted-Electrons, consumers may refer the dispute to a consumer mediator once the mediator designated for this storefront has been formally finalized and published here. The applicable mediator must be listed by the CECMC. This publication will be updated as soon as the designation process is complete.
These terms are governed by French law, without prejudice to any mandatory consumer protections that apply in the customer's country of residence.