Privacy policy

Last updated: 31 May 2026

Data controller

Twisted-Electrons SAS, 2 chemin de la grotte, 06670 Castagniers, France, is the controller for personal data collected through this storefront. For privacy requests, contact info@twisted-electrons.com.

Data we collect

  • Identity and contact details such as name, billing address, shipping address, phone number, and email address.
  • Order, payment, and transaction details needed to process purchases, returns, warranty requests, and fraud checks. Full payment card numbers are processed by Shopify and payment providers, not stored by Twisted-Electrons.
  • Support and warranty correspondence that you send to us.
  • Technical data needed to run the storefront, such as IP address, browser, device data, and cart or checkout session data handled by Shopify.

Why we use this data

  • To process orders, payments, delivery, returns, and warranty support on the basis of contract performance.
  • To meet accounting, tax, fraud-prevention, and legal obligations.
  • To answer support requests and protect the storefront on the basis of legitimate interests.
  • To send marketing messages only when you have consented or when otherwise allowed by applicable law.

Recipients

Your data may be processed by Shopify, payment providers, shipping carriers, technical service providers, accountants, and public authorities when legally required. We do not sell your personal data.

Retention

We keep order and invoicing records for the period required by accounting and tax law. Support and warranty records are kept for as long as needed to manage the request and any related legal obligations. Marketing data is kept until you unsubscribe, withdraw consent, or the data is no longer needed.

International transfers

Some service providers, including Shopify, may process data outside your country. Where required, transfers rely on recognized legal safeguards such as standard contractual clauses or an adequacy decision.

Your rights

Depending on your location, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent at any time where processing relies on consent. You may also lodge a complaint with the CNIL or your local supervisory authority.

Cookies and third-party media

This storefront uses Shopify cookies and similar technologies that are necessary for security, cart, checkout, and basic storefront operation. We do not intentionally load advertising or analytics tags on page load. Optional third-party media, such as SoundCloud demos, loads only after you choose to open it; once loaded, that provider may set its own cookies or collect device data under its own policies.

Contact

For any privacy request, email info@twisted-electrons.com or write to Twisted-Electrons SAS, 2 chemin de la grotte, 06670 Castagniers, France.